The Roots of Arrogance “I don’t take feedback. I give it!” This is arrogance in action, an attitude of superiority that comes from an inflated sense of self-importance and an underlying sense of inferiority.  Arrogant leaders may get things done, but it...

Are Your Eyes Wide Shut? “Really? I had no idea I do that!” This is what I hear from leaders I coach when we come across a blind spot they have.  Blind spots are things others see in you that you don’t see in yourself. Shining a light on blind spots is one of the most...

People Before Problem “First emotionally connect. Understand their thinking. Then work on fixing things.” This is one of the most important recommendations I give to executives I coach. It counters the common instinct to instantly jump in with the solution and save...

You Just Can’t Outperform Your Environment Gene’s desk is covered in papers, he’s constantly in meetings, and continually interrupted by Slack notifications. He is so frustrated by how little real progress he makes, no matter how hard he tries. When your best efforts...